PRIVACY NOTICE

^{Last update: May 23, 2023}

About us

We are KONTRAMARKA OÜ, acting under the name mticket. Our goal is your positive impressions, our value is your trust. Mticket is a safe and convenient way to buy e-tickets for concerts, festivals, sporting events and theatre. You can find our company contact information at the bottom of this Privacy notice. More information on our website: www.mticket.eu (hereinafter referred to as the «Site»).

Our commitment to you

You are at the heart of everything we do. Your positive impressions are the most important thing to us. Our goal is to maintain your trust by treating your personal information with respect and by giving you an understanding of what we do with it.

It’s important that you know what personal information mticket.eu (known here as "we" or "KONTRAMARKA OÜ") collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please, contact us using the details in the ‘Contact’ section below.

Our privacy promise

We do everything to keep safe information that you give us to maintain your trust.

The purpose and scope of this Privacy notice

This Privacy notice describes the privacy practices related to the collection of personal information through this Site. Your access to this Site and all communications between you and us are governed by the Privacy notice set forth here. You can browse this Site without revealing your personal information. However, most of our services require the provision of personal information. By providing personal information, you expressly consent to the collection, use, disclosure, and retention of your personal information as described in the Privacy notice. The Privacy notice covers our processing of your personal data or personal information that may be collected when you are on the Site and use the Site's services.

When you use this Site to browse, search and/or purchase tickets, you are using a platform developed and owned by us, and you should understand that this Privacy notice applies to you.

Certain goods or services that you may access or purchase through the services are provided by our third-party partners, and the protection of your information related to such services will be governed by the privacy policies of such third parties.

We care about your privacy. We comply with the General Data Protection Regulation, GDPR; Regulation (EU) 2016/679 and other relevant legislation regarding the protection of personal data.

We may decide to change this Privacy notice from time to time. When this happens, we will post changes to this Privacy notice so that you know what information is collected, how it is used, and under what circumstances, if any, it is disclosed. We reserve the right to change this Privacy notice anytime, so please check back often. By continuing to use the Site after the changes come into force, you agree to all changes and confirm that you have read them, regardless of whether you have received written confirmation. If necessary, we’ll also ask for your permission.

When using the Site, you may be asked to provide personal information. By providing personal information, you expressly consent to the collection, use, disclosure, and retention of your personal information as described in this Privacy notice.

By using or visiting this Site or purchasing tickets listed on the Site, you expressly agree to be bound by the following Policies and Terms, as well as all applicable laws, ordinances, and regulations. You represent that you have the right to enter into this binding agreement. If you are under 18 years of age, you confirm that you are purchasing tickets under the supervision of a parent or guardian. If you are under 18 years of age, you are not allowed to register your profile on our Site. This is because the law (GDPR) gives us strict rules regarding the personal data of minors.

Personal information we collect

We collect personal information that you voluntarily provide to us when you create (and later change) your user account to use our services and when you access and use our services, interact with, or correspond with us.

This may include, for example, your name, home and billing address, email address, telephone number, date of birth, usernames combined with passwords, secret questions and answers, financial information (such as credit card or bank account number), random note text, email correspondence with our customer service, favorite teams, shows or artists, purchase or viewing history, additional personal information that may be needed to authenticate or identify you or the information you provide to us, etc.

We do not intentionally process sensitive data, other than information about your disabilities that we collect for the purpose of providing appropriate access and/or special seating on the event premises.

When you access or use the Site, we automatically collect information about your visit, including:

Log Information: We collect information about your use of the Site, including the type of browser you use, access time, pages viewed, your IP address, and the page you visited before coming to our Site;
Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information;
Location Information: With your permission, we may collect information about the location of your device when you access or use the Site, or otherwise consent to the collection of such information.

Information collected through cookies and other tracking technologies

We use various technologies, including web beacons and cookies, to collect information about your activity on the Site. This is done to improve your experience on our Site. Among other things, this may include information about the pages you visit and the content you view and your device and browser. We may also use third-party analytics tools (such as Google Analytics, Amazon Web Services) to obtain such information.

Cookies are small data files that are stored on your computer or portable device when you visit certain web pages. They are used as a mechanism for Site to remember actions that a browser has taken in the past, such as pressing certain buttons or logging in the previous time. Cookies help us improve user experience and allow us to personalize our services, measure which areas and features of our services are popular, and understand how customers use the services.

Essential cookies (also known as strictly necessary cookies): These are cookies that are necessary for our Site to work. These include, for example, cookies that enable you to access secure areas of our Site and use the shopping cart feature when making purchases.
Analytical/performance cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Site as they use it. This helps us to improve our Site, for example, by ensuring that users can easily find what they are looking for.
Functionality cookies: These are used to improve the functionality of the Site and make it easier for customers to use the Site. For example, they are used to remember that you have previously visited a Site and asked to remain logged in to the Site.
Targeting cookies: These cookies record your visit to our Site and your browsing habits, such as the pages you have visited and the links you have followed. They are used to show you ads that are more relevant to your interests, and they can also be used to limit the number of times you see ads. They may be posted by us or by ad networks with our permission. Please note that these cookies do not contain your personal information.

We may also include third-party cookies on our Site, and the collection, use and choice related to these third-party cookies can be found on such third-party sites.

Information collected through cookies and other tracking technologies

Essential cookies (also known as strictly necessary cookies): These are cookies that are necessary for our Site to work. These include, for example, cookies that enable you to access secure areas of our Site and use the shopping cart feature when making purchases.
Analytical/performance cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Site as they use it. This helps us to improve our Site, for example, by ensuring that users can easily find what they are looking for.
Functionality cookies: These are used to improve the functionality of the Site and make it easier for customers to use the Site. For example, they are used to remember that you have previously visited a Site and asked to remain logged in to the Site.
Targeting cookies: These cookies record your visit to our Site and your browsing habits, such as the pages you have visited and the links you have followed. They are used to show you ads that are more relevant to your interests, and they can also be used to limit the number of times you see ads. They may be posted by us or by ad networks with our permission. Please note that these cookies do not contain your personal information.

We may also include third-party cookies on our Site, and the collection, use and choice related to these third-party cookies can be found on such third-party sites.

Managing cookies

You can manage cookies by activating an option in your internet browser that allows you to refuse the setting of all or some cookies. Please see the instructions or online help files available through your respective browser if you wish to manage cookies in this way.

Please note: if you refuse cookies, this may mean that you may not be able to use some additional features of our Site and may not be able to access certain parts of the Site.

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time, we may change how we use and place cookies. Accordingly, we recommend that you check this page periodically in order to review our current policies and practices.

For what purpose do we process your personal data

We process your personal data on the following legal grounds:

Consent: To send newsletters and direct email marketing, push notifications and marketing through other channels, we ask for your permission. This permission can also be easily revoked by clicking on the unsubscribe link in each newsletter or by going to your account settings and turning off the email preferences switch.
Contract performance: We process your general information, payment information, social information and electronic identifiers to provide our services to you as a user.
Legal obligations: We are required to keep certain general information and payment data in our records for tax authorities, such as invoice details, bank account details, telephone number and your country of residence.
Legitimate interest: to process general information, social information, and electronic identifiers to record user actions in order to detect and prevent the illegal use of the account and the services. In order to fulfill our tax obligations, we process various (personal) data to determine where the transaction took place (and therefore VAT is payable), namely the country of residence provided by you, your IP address, the prefix of your telephone number, the code the countries of your IBAN and the country of the event.

How we use the information we collect

We use the personal information we collect primarily to provide you with the products and services you purchase or use on our App and Site (directly or through third parties), to administer, support, maintain, host, improve and improve The services and your user experience to fulfill our contractual obligations to others, comply with our obligations under applicable law, protect and enforce our legal rights, protect the security of our systems and the privacy of our customers, and otherwise protect or support our legitimate interests.

We also use the personal information we collect to:

facilitate transactions in which you participate;
to communicate with you, including providing services to customers;
monitor and analyze trends, usage and activities related to our services;
detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of our company and others;
to personalize the Site in particular by providing advertising, content or functions that correspond to user profiles or interests;
compliance with legal obligations, court orders or other legal processes and instructions of competent authorities;
enforcing or protecting our rights under contract or law (including in any dispute resolution process), or the rights of our users or business partners, including enforcing our terms of use and preventing or protecting against any illegal or permitted activity

Marketing purposes of processing your personal data

Subject to your (optional) consent, we may send you marketing emails about tickets to your favorite events that are available on this Site. If you have purchased a ticket on our Site, you may allow us to send you marketing emails. You can opt out of receiving these emails at any time. You can easily do this by clicking the unsubscribe button in the marketing email you receive, or by going to your account settings and turning off the email preferences switch. Please note that if you opt out of receiving marketing emails from us, we reserve the right to notify you about the services you use (such as support and important legal notices).

Based on your (optional) consent, we may use your personal information to show you personalized advertising. We may share this information with third-party advertising partners in order to show you such advertisements. You can object to this processing at any time by sending an email to [email protected].

Subject to your (optional) consent, we may use the content of any user feedback you submit to our Site for marketing purposes on our Site and third-party websites. You can object to this processing at any time by sending an email to [email protected].

The term of storage of your personal data

Our policy is to store and process personal data that is essential to provide you with the best possible service. We do not store or process personal data that we do not use. We retain personal data for as long as we need it for the purposes set out below:

Personal data is stored in our accounting documents for the tax authorities for at least 10 years after you have purchased tickets on our Site;
The personal data we process to prevent fraud (users who have committed) we keep for at least 5 years after your last log in.

We retain all other personal data used in the context of your account for 12 months after your last log in. After 12 months, we will delete your account and personal data if your account remains inactive.

Other service providers

We use the services of processors to process (personal) data. In this context, these Processors receive personal data from us, which they process on our behalf and for our purposes. We use, for example, processors to host our data, assist us with support services, provide (marketing and platform) analytics and understand and send bulk information (e.g. via mail and SMS). For example, to send emails, we use Amazon service, which is a cloud-based email service provider that can be integrated into any bulk email application.

We use other third parties, including, but not limited to, a transportation company to deliver tickets and a credit card processing company to bill for goods and services. We will provide your name, email address, billing and shipping address, and credit card information as necessary for the third-party to provide this service.We also use Amazon to send emails as our cloud-based email service provider.

Processors must strictly follow our instructions for processing such personal data. Therefore, they will not use personal data for their own purposes. We will ensure that all Processors comply with the requirements of the GDPR.

Joint controllers

We act as a joint controller with other companies, including ticket providers, to provide our services. Together with the ticket providers, we define our respective responsibilities, roles and relationships by mutual agreement.

Mticket is the first point of contact for exercising your rights as described in this Privacy notice regarding personal data processed for mticket services. In appropriate cases, mticket (or the ticket provider) may refer you to another party if you can exercise your rights more quickly or more effectively with that other party.

External controllers

We may also share your personal data with external controllers in the following cases:

Payments: Your payment will be processed through a third-party payment service provider. We currently use Stripe to provide this service. More information about them can be found on their website: https://stripe.com/. Any personal data you provide to that payment provider will be processed by the payment provider (as a separate controller) in accordance with its own privacy notice;
Tax authorities: We are legally required to include (some) personal data in our financial administration, which we may have to provide to various national tax authorities. The tax authorities will process this personal data as a separate controller in accordance with their own privacy notice;
Event Organizers: From time to time, such as when an event organizer needs to cancel or change an event, the organizer will ask us which tickets have been sold through our platform to ensure that the correct owners are informed and/or refunded. Such information may also be used by event organizers to prevent fraud. In this case, the organizer of the event acts (as a separate controller) in accordance with its own privacy notice.

In addition to the above, we may share your personal data with third parties if we are required to do so by law. Mticket does not sell, exchange or rent personal data to third parties. We may share aggregated data with our business partners and trusted affiliates. In such cases, the data will be completely anonymous.

We may transfer personal data to parties outside the EEA if one of our processors or joint controllers is located outside the EEA. We ensure that transfers of personal data outside the EEA comply with privacy legislation (Chapter 5 GDPR), meaning that personal data will only be transferred to a company or country that provides an adequate level of protection.

We restrict access to your personal information and account information to those who need access to use it as described in this Privacy notice. Your personal information and account information will never be sold, transferred, rented or exchanged to third parties, except in the following circumstances:

We may disclose your personal information and account information to respond to subpoenas, court orders or other legal processes as required by law, or to establish or exercise our legal rights or defend against legal claims.
We may disclose your personal information and account details to business partners so that they can send you promotional emails, special offers or other materials that may be of interest to you. We are not responsible for the privacy policies of these third parties.
We may disclose your personal and account information if we believe it is necessary to protect the rights, property, or safety of us, our users, or others. This includes sharing information with other companies, organizations or agents of the customer to protect against fraud. However, this does not apply to the sale, rental, sharing or other commercial disclosure of personal information in violation of the obligations set forth in this Privacy notice.
Your personal and account information may also be disclosed in connection with the sale of part or all of our business or a merger with another company.

Links to third-party websites

Our Site may post links to other websites whose privacy policies may differ from our Privacy notice. If you provide personal information to any of these sites, your information is governed by their privacy policies. We encourage you to carefully read the Privacy notice of any website you visit.

What are your data protection rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request us copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You can find more information about your rights by reading the General Data Protection Regulation, which is the main European Union regulation on data protection and privacy in the EU and the European Economic Area.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email at: [email protected].

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain services to you, and some of our services may not be able to take account of your interests and preferences.

If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us.

How you can access or change your personal data

We understand that you can change or access your personal data. To change your personal information, log in and go to the "My account" page.

Protection of your personal information

We will use all reasonable efforts to ensure that your personal data is not disclosed to regional/national institutions and authorities, unless required by law or other regulations.

To help protect the privacy of the data and personally identifiable information you transmit through this website, we maintain physical, operational, and administrative security.

We are constantly updating and testing our security technology. We limit access to your personal information to those employees who need the information to provide benefits or services to you. In addition, we educate our employees on the importance of privacy and keeping your information private and secure. We use secure server software (SSL) to be sure that all your personal information for security so that nobody else can gain access to it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. In case of unauthorized access to your personal data, we shall inform you, in compliance with applicable laws and regulations.

All our systems are protected by a secure firewall infrastructure and are protected by well managed strong security policies. Access to customer data by staff is controlled to ensure only appropriate staff can view data appropriate to their job function. All actions involving customer data are monitored by supervisory staff and are logged in an audit-trail.

Contact us

If you have any questions or comments about this notice, the ways in which mticket collects and uses your information described here and in the Privacy notice, your choices and rights regarding such use, or if you wish to exercise your rights under the law, either please do not hesitate to contact us at:

Company name: KONTRAMARKA OÜ

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139c, 11317

Code: 14693656

Email: [email protected]

Site: https://mticket.eu